1. Create a situation bad enough for a patron to write your corporate office.
2. Have the corporate office send out 2 coupons for free drinks
3. Refuse to accept both coupons, insist you can only take 1 at a time
4. Use the coupon on the cheapest drink, charging the customer for the $6 drink instead.
   

Read More 1 Comment | Posted by Jon the legal immigrant |

1 Comment

1. Unknown on 7/8/08, 5:50 PM

   another letter to head office... or are we starting perpetual motion...