Dear Conoco/Phillips 66:
Recently on the way home I needed to top off the air pressure in my tires. I used to live near your store at the intersection of Alameda and Simms in Lakewood, Colorado, and knew there was a compressed air pump there.
I went inside and asked the employee if he would turn it on for me, which he did, and said I was all set to use it.
At first I thought the connection was bad, but then the longer I worked with the air compressor, the lower my air pressure became until I had a completely flat tire.
I mentioned this to the employee, who told me that it was inevitable since the air compressor doesn't work when the weather is cold. He informed me that there was no other compressed air on site, and I would just have to sit in the parking lot or call a tow truck for my car.
Luckily, your competitor across the street had an air compressor machine that worke, and I was able to get the situation taken care of. You have, however lost me as a customer at that store. Please have the managers there inform the staff that they should tell people the air compressor doesn't work, rather than gracing your customers with flat tires.
Thank you,